General terms of placing orders
General terms of placing orders apply to the legal relations created in the process of ordering books and other products (hereinafter – the Product or the Products) available on Ropotty OÜ website (hereinafter – Ropotty) at www.ropotty.com (hereinafter – the Website) and in Ropotty mobile application (hereinafter – the Application) using the Internet environment for placing orders (hereinafter – the Online Store).
Besides these general terms of use, relations between the Customer and Ropotty also shall be regulated by legal regulations of the Republic of Estonia, the procedure for processing personal data of Ropotty customers (Privacy) (available at [privacy_policy]), the pricelist for the Products in the Online Store and established good customs.
These general terms of use, the procedure for processing customer’s personal data, as well as the pricelist for the Products in the Online Store are available on the homepage of Ropotty Online Store and in the Application.
1. Ordering
1.1 The Customer needs to register as a user of Ropotty Online Store to be able to order Products. The registration can be done during checkout.
1.2 The Customer can select suitable Product(s), indicate the amount of each Product as well as the methods of payment and delivery of the Product(s). Before the final confirmation of the order, the Customer can review and change the order. After reviewing the order, the Customer confirms the order. Orders can be placed either in Estonian or English.
1.3 All the prices of the Products in the Online Store do not contain VAT.
1.4 No physical products are sold outside of Estonia.
1.5 The order confirmed by the Customer can be paid for with Stripe or PayPal.
1.6 The contract between the Customer and Ropotty is considered to be concluded after the order is confirmed by the Customer and the order confirmation is sent by email by Ropotty.
2. Delivery
2.1 Ropotty gives access to virtual Products to the Customer after the payment is received.
2.2. If Ropotty is unable to deliver the order to the Customer due to the reasons related to the Customer, the order is cancelled, Ropotty withholds the sum of expenses for the return from the order and the rest of the paid sum is refunded to the Customer’s current account.
3. The Customer’s right to cancel the order
3.1 A consumer Customer (hereinafter – the Consumer) has the right to cancel the order of the Products without providing a reason from the moment of placing the order and within 14 calendar days after receiving the Products.
3.2 To cancel the order, the Consumer must submit to Ropotty a written application and send it by email to info@ropotty.eu.
4. Registration
4.1 In order to become a customer of Ropotty, the Customer must register in the Online Store at www.ropotty.eu. It is also possible to register automatically at Online Store checkout.
4.5 After account activation the Customer can log into the Online site of Ropotty under his/her chosen username and place orders for the Products.
5. Customer’s Rights
5.1 The Customer has the right to order the Products at the price and upon the conditions set out by Ropotty in the Online Store.
5.2 The Products sent to the Customer must be complete and of proper quality and correspond to the conditions set out by Ropotty.
5.3 The Customer has the right to submit claims in regard to order of the Products or Products themselves to Ropotty by post to Ravila 18, Tartu or by email to info@ropotty.eu within 2 years from the moment of receiving the Products. With regard to deficiencies of the Products that manifest within six months from the moment of transfer of the Products to the Customer, it is presumed that such deficiencies were present in the Products at the time of transfer if such presumption does not contradict the nature of the Products or deficiencies. The Customer must inform Ropotty about failure of the Products to comply with provisions of the contract within two months from the moment the Customer became aware about such incompliance.
5.4 The Customer has the right to cancel an order in accordance with provisions of Section 3.
5.5 If the Products fail to comply with provisions of the contract, the Customer has the right to use means of legal protection provided by law.
6. Customer’s Obligations
6.1 Upon placing an order, the Customer must indicate the information required for processing the order: name and surname and email address.
6.2 If the Customer and the Receiver of the Products are different persons, the information set out in Section 6.1 must be provided by the Customer.
6.3 Where the information provided by the Customer is inaccurate and/or incomplete and fails to correspond with provisions of Section 6.1, Ropotty does not guarantee timely access of the Products. If possible, Ropotty will attempt to contact the Customer to specify inaccurate or incomplete information.
6.4 By placing an order, the Customer confirms that he/she agrees with these General terms of placing orders and undertakes to comply with them.
6.5 The customer agrees, that Ropotty has a right to process Customer’s data according to current laws and regulations and others terms and conditions described within this page.
6.6 The Customer gives consent for Ropotty to send Customer offers, questionnaires and promotions.
6.7 The Customer is obliged to use the Products solely for personal use. The Customer must not copy or download the Products or share the Products with third parties without a written consent from Ropotty.
7. Rights of Ropotty
7.1 Ropotty has the right to make changes to these General terms of placing orders without prior notification by publishing the new terms in the Online Store.
7.2 Ropotty has the right to change the pricelist of the Online Store at any time without prior notification by publishing the new pricelist in the Online Store.
7.3 Ropotty does not guarantee that descriptions or content of the Products correspond to the opinions of Customers with regard to the content of the Products.
7.4 If the Customer fails to comply with obligations undertaken in accordance with these general terms, Ropotty does not guarantee processing the order and/or timely access to the Products.
7.5 If the Customer fails to accurately perform his/her payment obligations, Ropotty has the right to publish details of the Customer in the register of payment violations.
8. Obligations of Ropotty
8.1 The Product(s) delivered to the Customer by Ropotty must be complete and of proper quality.
8.2 Ropotty must accept and document all claims of the Customer.
8.3 Ropotty must solve claims of the Customer within 7 business days, where the reasons for such claims are not caused by the Customer. Otherwise, the Customer must eliminate the reasons for claims.
8.4. Any disputes between the parties shall be settled by negotiations. If the parties fail to reach an agreement and the Customer insists on reviewing his/her claim, the Customer has the right to:
8.4.1 Turn to the Consumer Disputes Commission of the Consumer Protection Board by turning to Pronksi 12, Tallinn 10117, email: info@tarbijakaitseamet.ee. The Commission has jurisdiction to regulate disputes in connection with contracts between consumers and companies that the parties are not able to settle by negotiations. Resolution of disputes in the Commission is free of charge for the parties. Applications can be submitted on: https://www.tarbijakaitseamet.ee/et/tarbijavaidluste-komisjon/esita-avaldus-komisjonile.
8.4.2 Settle disputes using the Online Dispute Resolution Platform (ODR) at http://ec.europa.eu/consumers/odr/. ODR is primarily (but not exclusively) designed for settlement of cross-border disputes and allows consumers to easily find an authority for extrajudicial settlement in another EU country;
8.4.3 Turn to the court of law.
In case of questions, please send an email to info@ropotty.eu
Last changed: 07/04/2022
